Transform Customer Service with Custom AI
GoCustom AI creates intelligent phone agents that handle customer calls 24/7, using your knowledge, scripts, and systems to deliver consistent, on-brand service at scale.
What Your AI Agent Can Do
Your custom AI handles the everyday calls that keep customers happy while freeing your team for complex cases that need a human touch.
Answers FAQs Instantly
Our AI uses Retrieval Augmented Generation (RAG) to search your knowledge base in real-time. Hours, pricing, service areas, policies—it's always in sync with your latest documents and website.
Books & Manages Appointments
Direct integration with your calendar or scheduling system. Customers can book, reschedule, or cancel appointments naturally over the phone—no forms, no wait times.
Stays On-Script & Compliant
Custom guardrails ensure your AI follows your brand voice, compliance requirements, and escalation rules. Complex or urgent cases are transferred seamlessly to your team.
The Technology Behind Better Service
Our system combines advanced AI with your business knowledge to create a phone agent that understands context, retrieves accurate information, and takes action.
Natural Language Understanding
When a customer calls, our advanced speech recognition transcribes their request in real-time. The AI doesn't just hear words—it understands intent, context, and sentiment, even handling accents, background noise, and conversational nuances.
Knowledge Base Retrieval
Using Retrieval Augmented Generation (RAG), the AI searches your uploaded documents, policies, and FAQs to find the most relevant information. This ensures answers are always accurate and up-to-date with your latest business information.
- • Website content & FAQs
- • Policy documents
- • Product manuals
- • Internal procedures
Update your documents anytime. The AI automatically reindexes and uses the latest information on the next call.
System Integration & Action
Your AI doesn't just talk—it takes action. Through secure integrations with your calendar, CRM, and other tools, it can book appointments, update records, send confirmations, and more.
Intelligent Escalation
Our AI knows its limits. Custom rules determine when to escalate to a human—urgent issues, billing disputes, complex requests, or when the customer asks for a person. Transfers are seamless with full context passed to your team.
See It In Action
Here's a real example of how GoCustom AI handles a customer call from start to finish.
Appointment booking handled entirely by AI
Watch how the AI answers questions, checks real availability, and books an appointment—all in a natural conversation.
Check Availability
AI searches knowledge base for hours and new patient policy
Real Calendar Integration
Checks actual availability and reserves the time slot
Confirmation Sent
Customer receives SMS/email with appointment details
Live Call Transcript
"Hi, are you taking new patients? And what are your hours this week?"
"Yes, we are accepting new patients. This week we're open Monday through Friday from 8am to 6pm, and Saturday from 9am to 1pm."
"I can book you for a 30-minute new patient visit. What day and time works best for you?"
"Any afternoon this Thursday."
"You're all set for Thursday at 3:30pm with Dr. Lee. I've sent a confirmation text to your phone."
Behind the scenes, the agent checked your real calendar and created the appointment.
Hours, intake questions, booking—no human needed.
Urgent, billing, or complex cases transfer to your team.
You still see who called, when, and why.
The Customer Service Impact
Custom AI transforms how you serve customers, delivering measurable improvements across every metric that matters.
Always Available
Never miss a call. Your AI handles inquiries around the clock, including nights, weekends, and holidays—when customers need you most.
Instant Response
No hold times, no "let me check on that." AI retrieves information and takes action in seconds, keeping customers happy and engaged.
Consistent Quality
Every caller gets the same accurate, on-brand experience. No bad days, no training gaps, no inconsistency.
Cost Reduction
Handle unlimited calls without adding headcount. Reduce staffing costs while improving service quality and customer satisfaction.
Scale Support Without Scaling Headcount
Whether you get 10 calls or 10,000, your AI maintains the same quality and responsiveness. Grow your business without worrying about customer service bottlenecks.
See how it works for your business85% of missed callers go to your competitors
Ready to Stop Losing Customers?
Book a free 15-minute discovery call to see how GoCustom AI can work for your specific business needs.
Or call 725-755-9396 to talk to our AI now